About Me
Accomplished and results-driven customer-centric professional with comprehensive experience overseeing the lending
operations of a financial institution or lending organization, while managing the lending process and ensure that loans are
granted in accordance with the organization's policies and procedures.
Skills
Customer ServiceProcess ImprovementLeadershipPerformance ManagementOperations Management
Experience
Customer Success Manager @ Caribou
01/2020 - 01/2023 Funding Manager @ Caribou
06/2018 - 01/2020 Lead Loan Processor @ NorthWest Federal Credit Union
2017/2018 Member Service Specialist @ Apple Federal Credit Union
2015 - 2017 Sales Manager @ Sprint
2011 - 2015 Education
Northern Virginia Community College
2022 - 2023 Business Information Technology
Northern Virginia Community College
2020 - 2024 Business Admin A.S
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