Experienced Customer Service Analyst with a demonstrated history of working in the government administration industry. Skilled in Microsoft Office, Date Entry, Billing/Payment Collection, Office Administration, Customer Service, Quality Analyzing, and more. Strong customer success and support professional with a Bachelor of Fine Arts (B.F.A.) from Florida Agricultural and Mechanical University.
Assist the FloridaCommerce Rapid Response coordinator and team in providing program oversight and technical assistance to local workforce development boards, employers, and employees whose businesses and jobs have been affected by mass layoffs and/or natural disasters.
Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. A point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquires like pricing, products, scheduling, etc. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
Apply technology skills by utilizing computer applications and search engines to provide accurate
information related to driver licenses and motor vehicles rules and regulations. Call center position that
requires continuous call taking throughout the day.
Planning, preparing and delivering lessons, preparing teaching materials, helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.
B.A.
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