• Determined roles of team members based on project requirements, time frames.
• Lead the team to prioritize signed off project work based on analysis of strategic importance, outstanding tasks, obstacles/barriers, budgets, resources and deadlines.
• Established and implemented departmental policies, goals, objectives, and procedures.
• Ensured projects met internal & customer expectations (quality, budget, and transactions timelines).
• Identified, tracked, managed and mitigated risk on specific customers.
• Tracked and reported weekly on percent completed, earned value, slippage, project efforts and duration to complete and other key project metrics.
• Defined skill sets of (competencies) required for the project based on project specifications and requirements.
• Lead a culture of excellence in our service offering, respect and courtesy in the way we respond, and value and dignity in the way we treat our customers and one another.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Established and maintained strong relationship with industry peers, major government and corporate professionals.
• Represented company at various business-related events and customer meetings.
• Analyze competitive market strategies through analysis of related product, market, or share trends.