Customer Service and Data Entry
- Location
- United States
- Desired Salary
- Unspecified
- Work preference
- Full Time, Contract, Part Time
- Relocation
- No
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Admin & Virtual Assistant
About Me
I believe that customer service and team leadership is based in empathy and communication. As an actor, I have been able to utilize my skills to empathize and connect with customers and people I work with in order to de-escalate situations and find solutions creatively and quickly. Most recently, I used those skills while assisting high-level customers with their health insurance, which is a delicate, private, and often financially strenuous situation so it was always important to fully be on top of situations to gain their trust and not cause further stress. I also have experience in multiple kinds of offices with data entry and everyday administrative tasks because I truly believe that success is in the details.
Skills
Communication SkillsProblem SolvingCustomer ServiceMicrosoft OfficeLeadershipTeam LeadershipDetail OrientedData EntryEmpathyHealth InsuranceAdministrationPublic SpeakingCreative ThinkingSelf motivatedGoogle AppsPhone SupportHelp DeskActive Listening
Experience
-Assisted members over the phone and online chat regarding their benefits, claims, and billing questions for their health insurance
-Used problem solving skills and analyzed where issues may be coming from within their policies
-Explained complex healthcare terms in a way most would understand
-Helped train others on my team to reach their goals and was part of committees to communicate what our team needed from the company
-Specialized in assisting our transgender members find the care they need and navigate the health plan’s requirements for coverage
-Managed box office and fielded patron questions and concerns before performances
-Worked phones for ticket sales, patron subscriptions, and assisted with patron retention
-Handled day to day data input using Salesforce
-Served as a bartender at events
-Assisted box office leader/faculty member with data input and day to day organization
-Assigned high level tasks due to my quick adaptability
-Represented student body at recruitment sessions for prospective students and families
-Called on to train new employees
-Assisted customers on the sales floor to find what they needed or might like to buy, both everyday and at invited customer events
-Exceeded team sales and loyalty subscription goals
Education
BFA in Music Theater
summa cum laude with university honors
Portfolio not available.