Learning and Development Trainer

• Develop comprehensive training programs and materials that equip new ambassadors with hands-on skills in systems like SAP, PIM, WISE, Mercury, and Salesforce.
• Lead high-performing Onboarding Support Team, focused on providing personalized facilitation and development for new onboarding cohorts.
• Create and deliver dynamic training programs for both new and existing ambassadors, fostering continuous learning and professional growth.
• Collaborate on development and testing of innovative systems and platforms, ensuring seamless deployment and adoption among ambassador community.
• Conduct performance evaluations of recently integrated ambassadors, ensuring ongoing refinement of training materials, while diligently tracking & reporting weekly/monthly KPIs, contributing to data-driven decision-making processes.
• Supervise and guide essential peer-led training sessions, effectively disseminating information about new product launches and updates.
• Expertly manage and coordinate schedules & calendars for upcoming onboarding classes, as well as general training and development sessions.

• Devised tailored learning initiatives & training materials, empowering ambassadors with practical expertise in systems such as SAP, PIM, WISE, Mercury & Salesforce.
• Launched an effective Ambassador Coaching Task Force, dedicated to providing personalized coaching and professional development for newly hired personnel.
• Regularly conducted diverse array of training programs, catering to both novice and seasoned ambassadors, and participated in collaborative development and rigorous testing of various systems and platforms, establishing seamless integration into ambassador community.
• Supervised and steered vital peer-led training sessions, facilitating efficient dissemination of information regarding new product releases to vast audiences.

• Assisted in peer-led training sessions, creating engaging materials and providing mentorship to new hires through structured shadow sessions.
• Built lasting relationships through first-call resolutions, while monitoring and responding to brand-related social media conversations.
• Managed inbound calls and written communications with clients, addressing diverse inquiries and providing knowledgeable advice on company's merchandise.
• Processed merchandise orders, skillfully handling data entry tasks, and facilitated client interactions with boutiques for appointments and appraisals.

• Developed course materials, schedules, and lesson plans for effective training.
• Conducted classroom and on-the-job training sessions, evaluating employee skills.
• Researched and integrated external resources into training programs.
• Managed employee training records and confidential files.
• Collaborated with management to assess training needs and recommend solutions.
• Coordinated department-wide safety training and assessments.
• Created recurring training programs for evolving procedures and software.

• Conducted regulatory research to maintain compliance in policies and procedures, while regularly delivering bi-monthly training sessions on policies, regulations, and professional skills.
• Enhanced employee performance, sales, and time management through various training methods, while monitoring and evaluating daily operations to optimize performance.