Customer Care

Responded to customer inquiries via phone, email, and live chat, resolving issues in a timely and satisfactory manner.
- Assisted customers with product information, pricing, and order processing, ensuring a positive customer experience.
- Handled escalated customer complaints with empathy and problem-solving skills, striving for first-call resolution.
- Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.
- Updated customer information in the CRM system, accurately documenting interactions and resolutions.
- Contributed to team training programs, providing knowledge and guidance to new customer service representatives.

​-Assisted customers with inquiries, product recommendations, and sales transactions, fostering positive relationships.
​-Managed customer complaints and resolved issues, ensuring customer satisfaction and retention.
​-Maintained accurate records of customer interactions and transactions in the POS system.
​-Collaborated with the store team to create engaging visual displays and enhance the overall shopping experienc

Assisted customers with technical issues, troubleshooting software and hardware problems.
- Provided step-by-step instructions to customers, helping them resolve technical issues independently.
- Documented and escalated complex technical problems to the appropriate department for further investigation.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Recognized for consistently meeting or exceeding monthly performance targets.