Leonor Capitao de Salles Morona
Leonor Capitao de Salles Morona

Online Community Moderator

Actively looking · Member since 12 Sep 2023
Message
Location
Portugal
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am a dedicated and experienced professional with a strong background in customer service, complemented by exceptional communication skills and a demonstrated ability to maintain composure in challenging situations. As a former Sales Associate at Guess Store, I consistently exceeded sales goals, earning recognition as "Employee of the Month." My role as a Junior Assistant on Wedding Day at Rebecca Chan Weddings & Events refined my ability to manage complex tasks while maintaining a calm demeanor. Additionally, my experience in the Food Department at CENTERVILLE inc. reinforced my customer service expertise. I am proficient in clerical duties, possess strong software skills, and maintain a commitment to providing outstanding customer experiences.

Skills

5 capabilities

Experience

Career history

Sales Associate Guess Store

- Greeting customers at the door and assisted with purchases
- Answering customer questions and advising shoppers about sales
- Creating attractive displays highlighting seasonal inventory
- Identifying customer needs and upsold to higher-value products as often as possible
- Maintained a regular customer base and actively worked to develop lucrative new customer relationships
- Regularly meeting all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
- Became the "employee of the month" in December 2021

Junior Assistant on Wedding Day Rebecca Chan Weddings & Events

- Assisted Wedding Planner for the execution of the weddings, following the couples provided theme and timeline
- Assisted with lining up the bridal party for the ceremony and reception
- Set up of the venue, including setting up tables, chairs, linens, centerpieces, and table numbers
- Packing up client’s décor and gifts at the end of the evening
- Event design, including setting up escort cards/seating assignment, event signage, and décor,
guestbook, photo booth, lighting candles, handing out/displaying favors, etc.
- Helped coordinate with other wedding vendors (such as catering companies, the Pastry Chef, Florist, etc.) before and after the ceremony.

Newspaper Carrier The Mirror Newpaper

- Delivered newspapers to proper address while meeting specific and unique customer demands and requests
- Listened to and resolve customer complaints regarding services or products
- Organized and bundled newspapers for the delivery as requested
- Distribute the bundle of newspapers as per delivery specifications within the timeline provided

Food Department Associate CENTERVILLE inc.

- Provided caring and attentive service to all guests, creating a welcoming environment, and establishing an authentic rapport, which encourages a loyal clientele
- Structured and maintained a clean and satisfied work environment
- Resolved customer complaints and requests for refunds, exchanges, and adjustments
- Happily, assisted customers with purchasing everything they needed until satisfied and content
- Prepared, cooked, and packaged merchandise for delivery
- Successfully completed all jobs by the time requested
- Managed the till all day long assuring at the closure the compliance on the value
- Wiped down countertops, stoves, and other surfaces

Education

Learning history

Seneca College

Bachelors Degree

I am curently working towards my Bachelors Degree

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