I have successfully completed my Master's degree in Human Resource Counselling at the University of Pécs, Hungary, and I am now a certified Human Resource Counsellor. Additionally, I hold an honours degree in Industrial/Organisational Psychology. With a strong eagerness to apply my skills and experience, I am thrilled about the prospect of joining your organisation.
Throughout my professional journey, I have accumulated valuable experience working across various industries. In the Telecommunications sector, I served as an HR Administrator and also worked as a Call Centre Agent. I further expanded my expertise in the Insurance field, where I gained experience as a Trainee Financial Advisor and Graduate Recruitment Consultant. Additionally, I ventured into the education sector as a Junior HR consultant, and I also explored the Sales and Marketing industry, where I held positions as a Team Leader and Sales Agent.
My work ethic, creativity, and self-motivation have consistently driven me to effectively achieve both individual and team goals. I have great confidence in my ability to contribute significantly to your team, and I believe that I would be an outstanding addition to any organisation.
1. Recruitment and Selection
2. Performance Management
3. Leave - such as sabbatical leave, paternity leave, maternity leave, leave encashment etc
4. Vetting of Fixed Term Contracts
5. Onboarding of new employees
6. Perform HR related Adhoc tasks
1. Receive and approve new employee files from recruitment department.
2. Timeous capturing and administration of all documentation dealt with.
3. Employee file audit.
4. Prepare and amend where necessary HR documents, i.e., employment contracts, training
agreements.
5. Perform HR related Adhoc tasks, i.e., terminate employees, issue and capture warnings, conduct exit
interviews etc.
6. Reviewing and addressing the merits of: - Attendance registers - Exit interview data - Misconduct and
incapacity data - new starters and transfer data.
7. Observe, set meetings for the hearings, and chair disciplinary hearings when required.
8. Submit Payroll changes to Finance department.
9. Submit New Intakes report to Recruitment department.
1. Advertise vacancies by drafting and placing adverts in a range of media platforms.
2. Receive and review applications, manage interviews and create a shortlist of candidates for the
company.
3. Request references, qualifications and check the suitability of applicants before submitting their
details to the company.
4. Brief the candidates about their responsibilities, salary and benefits of the job in question.
5. Prepare CV's to forward to the company regarding suitable applicants.
6. Inform candidates about the results of their interviews.
7. Facilitate the termination and signing of contracts.
8. Responsible for the initial onboarding.
• Inbound call centre agent- 173/808 (spoke with Zulu, Xhosa and English customers)
• Dealt with MTN prepaid and post-paid customers.
• When working on the prepaid department - I answered queries and provided solutions such as how to
load vouchers, unbarring vouchers, blacklisting, unblacklisting phones, sim swop, M2U transferring,
International roaming etc.
• Remained professional with customers and had empathy.
• When working on the post-paid department - I dealt with queries such as explaining invoices/
statements, making payments to overdue accounts, loading internet data for customers, verifying
security questions and making sure anyone who is not the account holder does not have access to
the account, resolving billing disputes etc.
• Took charge when my manager was not around, I looked after my team and assisted to supervise the
agents on the floor if they needed help. Handled complaints and escalated if beyond my control.
Masters
Human Resource Counselling
Honours
Industrial Psychology
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