Expert virtual customer services representative with five years' experience providing customer support across multiple platforms, including e-mail, messaging, video chat, and telephone.
Empathetic and passionate about helping customers get answers to questions and resolutions to complex problems.
Increased chat response time by 7% by developing scripts for all customer service calls relating to financial and payment transactions, such as payment status, payment declines, and collections.
Demonstrated exceptional product knowledge and assisted customers in locating desired
items with a friendly and professional approach.
Built strong customer relationships by actively listening to their needs and preferences,
resulting in exceeding sales targets by 12%.
Utilized effective communication and persuasive skills to influence customer purchasing
decisions, contributing to overall sales growth
Instructed students in oral, listening, and writing English, fostering language development
and communication skills.
Developed comprehensive lesson plans and engaging activities to promote active
learning and student participation.
Designed and implemented assessment plans to evaluate student progress, providing
constructive feedback for improvement.
Team player with three years of experience as the central point of contact for all client incident reporting and requests for service from an information technology unit.
Expertise in logging, tracking, and reporting incidents and service requests as tier-one support for end-user devices, software applications, and operating systems.
High School Diploma
Bachelor Degree
Obtained Bachelor’s degree in Computer Science and technology
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