Translator, data entry, Customer Specialist

-Familiarity with customer relationship management CRM software Dynamics,
ticketing systems, and other customer service-related tools.
- Clearly convey information to customers and understand their needs. This
includes both verbal and written communication.
- Analyzing situations, think critically, and find solutions to customer issues.
- Understanding and addressing customer emotions, needs, and concerns.
- Handling unexpected situations or changes in the business environment.
- Prioritizing tasks and managing time effectively to meet customer needs and
organizational goals.
- Understanding and respecting cultural differences and nuances, especially when
dealing with international customers.
- Upsell or cross-sell products and services when appropriate

- Deployment of data research project for software development of
international manufacturer of technological equipment.
- Establishment of infrastructure according to protocols.
- Follow up of import and reception of prototypes for research.
- Definition and adjustment of project guidelines in Brazil.
- Sending administrative reports to directors and external managers.
- Definition of marketing script and curation of data collected from the research.
- Follow-up meetings and implementation of internal improvements with
recruiters, moderators and project coordination.

- Assignment of emergency medical services, scheduling appointments, exams
and treatments with specialists at the insured's location.
- Tracking of lost, delayed or misplacement of luggage.
- Analysis of the policyholder's plan coverage.
- Reimbursements for medical assistance, accommodation and extra charges.
- Submission of payment orders to outside providers.
- Quotation of services available according to the policyholder´s current plan.
- Sending proposals for extra benefits and upgrades to policyholders.
- Contact with policyholders and service providers worldwide.

- Quality monitoring and validation of transcripts for AI sofwares development.

- IT Project - Curation of streaming platform data.