Throughout my career, I've been impassioned by the pursuit of translating ideas into tangible solutions that genuinely make a difference. With a master’s degree in creative technology and hands-on experience in project management, software engineering, and customer success management, I can combine those skills to proactively develop, maintain, and build relationships with external stakeholders and work cross-functionally with internal teams to support and enhance the customer’s vision.
My tenure at The Center for Tech and Civic Life showcases my ability to drive impactful changes, evidenced by a 30% increase in partner collaboration and a 35% reduction in partner onboarding time, setting the stage for continued success in customer-facing roles.
● Plan and prepare lectures and workshops for undergraduate and graduate Design and Technology students to focus on research, articulation, and experimentation.
● Lead workshops and discussions that encourage students to explore building technology and projects critically.
● Support students through one-on-one meetings, mentoring, project planning help, and career research.
● Revamped and implemented customer assessment and onboarding procedures, streamlining processing time by 35% and enabling clients to access data within 48 hours of contract signing.
● Built user-friendly dashboards in Airtable and Google Sheets, boosting client engagement by 25%.
● Held quarterly reviews with clients through Zoom and Slack, improving satisfaction by 20% and retention by acting on feedback.
● Cultivated and maintained strong relationships with customers through regular check-ins, research, and
anticipating customers’ needs, improving retention by 20%.
● Conducted customer interviews, shared data in easily understood formats, and analyzed feedback, increasing customer satisfaction by 20% and improving retention rates.
● Collaborated with engineering and research teams to triage, debug, and resolve issues through problem-solving discussions and supporting efficient processes.
● Co-facilitated Beyond Policing Workshops to explore visionary societal structures and gain a deeper understanding of community-based safety alternatives by leading group discussions.
● Produced and executed ITP’s Spring 2020 Unconference by coordinating student-led sessions and
managing logistical elements, including scheduling, booking rooms, and supervising student workers, resulting in a successful and engaging educational event.
● Designed and implemented a database system to streamline information flow for prototypers focused on efficient equipment production for children with disabilities for the Adaptive Design Project.
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