Customer Success&Support, Sales

• Provide information about available education programs to the clients. 
• Creating presentations with detailed descriptions of locations, periods, fees and requirements 
• Running conferences and presentations for potential clients
• Managed client documentation, forms, and applications required for the educational programs (visa application, college enrollments, logistics, language tests, interviews, etc. )

• Supervise daily operations to ensure smooth service and customer satisfaction.
• Train, coach, and mentor team members to enhance performance and efficiency.
• Manage inventory, order supplies, and minimize waste to control costs.
• Enforce health, safety, and sanitation standards to ensure compliance.
• Handle customer concerns and resolve issues to maintain a positive dining experience.
• Monitor cash handling procedures and ensure accurate transactions.
• Assist in staff scheduling and shift planning to optimize labor efficiency.
• Support management in achieving sales goals and operational targets.

• Promoted products by reaching clients via phone calls
• Maintaining existing client base by providing new suitable conditions
• Managing new deals and satisfying clients' needs.
• Established and recommended equipment purchases from client requirements.
• Worked with marketing to develop multi-channel advertising campaigns.
• Demonstrated products and features at trade fairs and shows.
• Sustained high customer satisfaction rates with problem resolutio

• Manage messages, structuring opportunities, pricing, and deal closures with B2B clients.
• Analyzed sales performance, coverage, and segmentation to increase productivity and implement new strategies for the sales department
• Joint sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
• Used professional sales techniques to negotiate the best possible terms and conditions to satisfy customer requirements.
• Developed and conducted persuasive verbal sales presentations to prospective clients

• Direct foreign sales and service outlets of an organization.
• Lead generation from outbound sources - Upwork, LinkedIn, Email
• Manage documentation, CRM data and client engagement process
• Resolve customer complaints regarding sales and service
• Working with all types of digital marketing (SEO, PPC, SMM, ASO/ASA, Email)
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, as well as in receiving and shipping operations.
• Reaching monthly and weekly KPI's

Bachelor's degree, Ukraine, Kharkiv

Diploma, Canada, ON