Client Support Representative with 9+ years of experience in customer service, file handling, developing strategies to train new hires and peers, and processing monetary transactions. Seeking to leverage background of customer service and education into a career with a progressive organization.
● Corresponded with customers and financial institutions in a fast-paced call center environment
● Reviewed and processed documents to issue payments to the proper parties
● Resolved customer inquiries and disputes
● Updated data using the Atlas and KANA computer systems
● Assisted with training employees from various departments to use the KANA
computer system
● Provided customer assistance via phone as well as face to face
● Processed cash, check, and card transactions
● Maintained and balanced cash drawer
● Received promotion from temporary receptionist to full time customer service
representative within 6 months.
● Assisted with training new hires
Bachelor of Arts: Psychology
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