Customer Service Professional | Multilingual Support Specialist | Client Relationship & Operations Specialist

Managed key client relationships for the UK area, serving the world's largest pallet producer, ensuring seamless communication and service delivery. Acted as a primary point of contact for clients and carriers, proactively resolving transportation-related issues and ensuring smooth shipment from loading to delivery. Negotiated rates and payment terms with carriers, demonstrating strong interpersonal and negotiation skills to optimize service and cost. Monitored and tracked shipments, providing real-time updates and proactive communication to prevent delays and manage client expectations. Developed a robust carrier base, highlighting strong relationship-building and supplier management skills. Prepared detailed activity reports, ensuring transparency and clear communication of operational status to stakeholders.

Provided simultaneous French-English translation for Dr. Marco Paret (Zoom, real-time lectures), demonstrating acute listening and rapid response skills. Performed FR_CA transcription for e2f and FR > EN transcription (including 8 hours of interviews) for Researchlanguage.com, ensuring high accuracy and fidelity to audio. Executed French > English translation for PROCON (200 sentences/day) and English > Bariba translation/revision for Europe Localize (volumes up to 2508 words), maintaining strict quality standards. Conducted live subtitling for Collotbaca-subs (French subtitles for Discovery Plus), adhering to specific timing and quality requirements for broadcast media. Acted as an English > French Reviewer for Pangeanic.es, performing grammatical corrections and quality checks on translated segments. Performed post-editing of machine translations for Transnpack.com (4500 - 5000 words/day), combining speed with meticulous attention to linguistic quality. Served as a Cultural Studies Consultant for Midlocalize.com, analyzing and reviewing responses in a cultural template. Provided services as an Independent Consultant for LLM evaluation for Uber, analyzing responses and providing valuable feedback to improve language models and user experience.

Managed procurement, inventory, and productivity for a bakery, ensuring efficient operations and supply chain flow. Oversaw truck fleet management, including finding freight and ensuring the profitability of loads.

Coordinated the supply of building sites, ensuring timely delivery and effective stock management. Monitored stock levels and managed the building site calendar, showcasing strong organizational abilities and adherence to schedules.

Responsible for inventory management, invoice archive management, and order follow-up, emphasizing meticulous record-keeping and process adherence crucial for client satisfaction.

Provided English translation services, demonstrating early proficiency in language and cross-cultural communication.