Human Resources Business Partner

Implemented and managed caseloads of ADA and ADAAA requests and reviewed supporting medical
documentation concerning the requests.
• Provided guidance to management on employee discipline and performance management issues and
evaluations.
• Investigated complaints under the federal EEOC and state regulations.
• Managed and administered the Family and Medical Leave (FMLA) program for an agency of 3,000 staff
members. This includes reviewing requests to determine eligibility for FMLA and agency-paid leave
programs.
• Tracked FMLA requests and approvals using Excel spreadsheets to follow up on outstanding
documentation.
• Educated staff and management on the purpose of FMLA and/or agency rules and regulations for taking
leave.
• Coordinated with agency timekeepers and Payroll to reconcile leave balances and FMLA tracking and
assist in troubleshooting any system error messages regarding FMLA or leave accruals.
• Answered a high volume of incoming calls on agency policies and employee benefits.
• Received and responded to a high volume of emails and instant messages daily.
• Reviewed and processed requests for agency-paid special leave programs to determine eligibility and
present recommendations to Human Resources management for approval or denial weekly.
• Reviewed medical documentation for agency staff for return to work, FMLA certifications, ADA, and
documentation to support agency-paid special leave programs.
• Compiled records in response to requests under the Open Records and Public Information Act.
• Participated in testimonials for Unemployment claims and appeal hearings.
• Provided administrative support with onboarding and bi-weekly preparation of packets for new
employee orientation.
• Collected I-9 forms from new employees and verified supporting authorization to work documents.
• Compiled and distributed new hire and termination reports weekly using Microsoft Excel to executive
management and Budget personnel.
• Audited selection packets for job candidates for accuracy and completion. Notified hiring managers of
missing criteria or supporting documentation.
• Created job postings to internal and external employment websites and answered general questions
from applicants on the job postings.
• Set up and conducted job skills testing and assessments using the agency’s career testing center and
extracted test results for hiring managers’ review and selection.

• Provided education to 12,000 active employees and 6,000 retirees on benefits the City of Austin offers
daily via office appointments, walk-ins, email, and phone.
• Input notes of each customer service contact made into the Microsoft Access database.
• Conducted new employee orientation presentations biweekly and annual benefit enrollment
presentations to communicate changes to the organization’s benefits.
• Electronically entered data changes (such as adding dependents or waiving benefits) into the payroll
computer system and notified third-party vendors by sending copies of change forms.
• Conducted short- and long-term disability insurance claims intake interviews and entered information
into the Access database before making the soft transfer to the disability vendor.
• Prepared and filed life insurance claim forms for the employee’s deceased dependents or the deceased
employee’s beneficiary.
• Performed data entry of employees' and retirees' elected or waived benefits into the payroll mainframe
and pension systems.
• Ran employee termination reports from the payroll computer system and output them into an Excel
spreadsheet for third-party benefits administrators and vendors to disseminate.
• Served on the planning committee for City of Austin employee and retiree wellness fairs and
coordinated participating vendor setup.

Produced biweekly Excel reports with formulas to determine balances owed for payroll benefits
deductions not taken for employees on leave without pay.
• Issued billing statements to employees on leave without pay with balances owed for insurance
premiums.
• Collected premium payments from employees and maintained accounting statements of payments.
• Collected and reviewed division staff timesheets for completeness and accuracy.
• Audited benefits enrollment forms for completeness and accuracy.
• Performed data entry of elected benefits for new employees into the payroll mainframe system.
• Prepared requests for large-scale printing bids for division projects to HUB vendors and other private
companies.
• Served as backup for the receptionist by answering all incoming calls and routing them to appropriate
division staff members.
• Recorded and transcribed minutes for weekly division staff meetings.
• Greeted walk-in visitors and notified the receiving party.

Graduated with honors