I am a multilingual helpdesk technician with extensive experience in IT support and customer service. I have a strong background in troubleshooting hardware, software, and application issues, which I have honed through my work at Stefanini. My ability to communicate effectively in multiple languages has allowed me to assist a diverse range of clients, ensuring their technical issues are resolved promptly and efficiently.
In my previous role as a content moderator at Open Access BPO, I developed moderation policies and contributed to the enhancement of user experience on platforms like Quora. My attention to detail and commitment to quality have been key in maintaining high standards in content moderation. I also managed social media interactions, which helped in building a positive online presence for the brand.
I have a solid foundation in customer service, having worked as a customer service representative at Affinion Group. My responsibilities included assisting clients with transactions and troubleshooting payment issues, which required a deep understanding of various payment platforms. My efforts in cross-promoting offers significantly contributed to customer retention and satisfaction.
Additionally, my experience as an account executive in Spain involved managing marketing campaigns and supporting sales initiatives. I collaborated with creative teams to align marketing strategies with business objectives, which helped in launching new products successfully.
I hold a Bachelor’s Degree in Marketing and Business Management from ESIC Business & Marketing School, where I gained valuable insights into market dynamics and consumer behavior. My educational background, combined with my professional experience, has equipped me with the skills necessary to excel in fast-paced environments.
I am passionate about leveraging my skills in technology and customer service to contribute to organizational success. I am always eager to learn and adapt to new challenges, ensuring that I stay at the forefront of industry trends and best practices.
Conducted troubleshooting to resolve IT-related hardware, software, and application issues
Identified opportunities to upsell or recommend appropriate software solutions and services during support interactions, contributing to client retention and satisfaction
Installed and configured computer software via remote tools
Contributed to the development of user guides for common software applications
Moderated Quora content according to a set of guidelines
Contributed to the creation and enhancement of moderation policies and procedures
Troubleshot and triaged bugs affecting both Quora’s website and app
Managed daily activity on Quora’s Twitter account.
Assisted clients with online transactions, purchases, invoices, and billings
Handled policy and account change requests while cross-promoting relevant offers and promotions, helping drive customer conversion, retention, and loyalty
Helped customers troubleshoot issues with various payment platforms
Managed national and international sales-focused marketing campaigns, aligning creative strategies with commercial objectives for product launches and seasonal promotions
Supported the sales pipeline by pitching creative campaigns to prospective clients
Assisted in developing corporate identities for new beverage companies
Bachelor’s Degree in Marketing and Business Management
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