I am an accomplished Operations Manager with over 30 years of experience driving business efficiency and optimizing operational workflows in Business Administration and Human Resources. My expertise lies in managing cross-functional teams, streamlining processes, and fostering a positive organizational culture. I have a proven track record of improving HR operations, increasing employee engagement, and contributing to organizational growth. I am adept at strategic planning, budget management, and policy development with a focus on continuous improvement. Throughout my career, I have spearheaded various HR functions, developed and enforced HR policies, and managed end-to-end recruitment processes. I have also coordinated expatriate staff employment pass applications and maintained up-to-date HRIS records in compliance with ISO standards. My experience includes overseeing office administration, managing vendor relationships, and ensuring compliance with government regulations. I have a strong background in payroll processing, HR systems, and data analytics, which has enabled me to provide key HR metrics to management for data-driven planning. I am passionate about promoting positive employee relations and driving initiatives for employee satisfaction and retention.
Spearheaded the full spectrum of HR functions including workforce planning, recruitment & selection, onboarding, compensation & benefits, performance management, employee relations, training & development, and compliance.
Managed end-to-end payroll processing for over 300 employees, ensuring accuracy, confidentiality, and compliance with statutory requirements.
Provided comprehensive operational, educational, and strategic support to the School of Medicine, ensuring the smooth implementation of medical education programs.
Provided comprehensive support to executive leadership while overseeing key administrative, HR, and operational functions.
Led the successful establishment and full operational oversight of the resort’s SPA & Wellness Centre.
Managed end-to-end sales and marketing activities for spa and personal care product lines.
Provided high-level secretarial and administrative support to the Managing Director.
Supported the sales team by coordinating order processing, delivery schedules, and customer inquiries.
Business Administration and Management
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