Medical Secretary

Reviewed and utilised stored patient information in generating medical charts and reports, helping physicians make proper diagnoses and recommendations. Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues. Entered patient and medical records onto company's system, documenting for organisational purposes and future reference. Managed office correspondence between staff and external parties, facilitating flow of information. Coordinated, updated and took appointments for doctors or nurses on booking management systems via different channels.

Handled critical safety incidents such as physical assaults, sexual assaults and other forms of safety concerns from the UK, Ireland, Sweden and Netherlands. Responsible for gaining statements of experience from reporters by phone with the utmost empathy and assurance.

Handled incidents classified as less severe, such as verbal altercations, dangerous driving and threats of violence.

Managed large sums of cash, trained and supervised new staff members, and assisted customer queries by phone and in person.

Created, maintained and entered bets into the relevant database and handled large sums of cash.