I am a results-driven professional with expertise in business management, regulatory compliance, and strategic planning. I am adept at optimizing operations, integrating financial and marketing strategies, and ensuring adherence to ethical, social, and regulatory principles. I hold certifications in customer service, SQL, data protection, and financial crime investigations. I pride myself on being a strong communicator, capable of collaborating across teams to drive organizational success through informed decision-making and corporate responsibility. My experience spans various roles, including KYC Specialist, Financial Crime Investigator, and Customer Support Agent, where I have honed my skills in due diligence, risk assessment, and customer service. I am committed to continuous learning and professional development, which is reflected in my educational background and certifications.
Conduct comprehensive due diligence on new users, perform periodic KYC record reviews, conduct name screening checks, perform IP address consistency checks, investigate high-risk individuals, and communicate effectively with internal and external parties.
Write SAR narratives, conduct due diligence on clients, set priorities, ensure data verification, and communicate effectively with customers.
Respond to customer queries, identify customer needs, update internal databases, monitor social media complaints, and assist in training junior representatives.
Perform due diligence on new clients, review documents, enhance communication with customers, issue refunds, and support order delivery flow.
Master of Arts in Social Sciences (International Business)
Bachelor of Arts in Social Sciences (International Business)
Certificate in Speaking to Persuade
Certificate in Oracle 12C + Linux & Information Technology Infrastructure Library
Postgraduate Diploma in Transport Management
Higher National Diploma in Shipping Management
Honours Diploma in Software Engineering
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