Onboarding Specialist
About Me
I am a dedicated and results-oriented professional with a strong passion for helping others, solving problems, and improving organizational processes. I am a quick and enthusiastic learner, committed to expanding my expertise in new areas while refining my existing skills. I have experience in customer onboarding, customer success, and sales, with a focus on building strong client relationships and ensuring smooth transitions. I am known for my adaptability and a collaborative approach to achieving team and project goals.
Skills
Communication SkillsProblem SolvingCustomer ServiceCRMCustomer SuccessClient Relationship ManagementCritical ThinkingOnboardingTeamworkCustomer RetentionSales TrainingCMSB2CCustomer CareCustomer Journey MappingActive Listening
Education
Information Technology (IT)
Gaming Design
Experience
Led the onboarding process for global customers and small business owners, introducing them to fully customizable websites and providing in-depth guidance on platform tools, functions, and assets. Delivered strategic insights to help clients maximize their business results and fully leverage the services provided. Recognized as the top-performing Onboarding Advisor in 2024, receiving the highest volume of positive client feedback. Achieved the highest number of plan sales in 2024, showcasing exceptional client relationship management and consultative selling skills.
English teacher for advanced and intermediate students at one of Brazil's largest English school franchises, delivering engaging lessons and fostering language development in diverse learning environments.
Assisted customers online with website orders, offering guidance, tracking updates, and resolving tickets. Collaborated with internal teams to address IT support-related queries, ensuring smooth operations and efficient issue resolution.