I am an attentive and empathetic person with six years of experience in the field of customer care. My journey has allowed me to develop a strong skill set in client interaction and account management, ensuring that I can effectively assist candidates in navigating their educational paths. I take pride in my ability to create personalized CVs and cover letters that highlight the qualifications and aspirations of my clients. My experience in CRM management has equipped me with the tools to track candidate progress and maintain organized records. I have a passion for developing educational resources that support candidates throughout the admission process, and I thrive in collaborative environments where I can communicate effectively with different departments. My goal is to continue improving conversion rates and client satisfaction in the educational consultancy field.
Client Interaction, Account Management, Program Counseling, Application Management, Document Collection, CV and Cover Letter Creation, CRM Management, Development of Educational Resources, Interview Coordination, Organizational System Implementation.
Assists customers, Identifies client issues, Completes and updates the department's database, Responds to requests, Adheres to regulations.
Providing price quotes, Managing complaints, Case management, Coordination between departments.
Opening the bank, Providing financial documents, Managing financial documents, Client portfolio management.
Calling potential clients, Participating in financial analysis, Preparing weekly plans.
Archiving contracts, Managing correspondence, Handling consumables.
Market prospecting, Assisting clients with banking needs.
Bachelor's Degree in Economic Sciences (Specialization in International Business)
High School Graduate (Ecological Technician in Environmental Protection)
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