Customer Service Specialist
- Location
- Brazil
- Desired Salary
- 10 - USD/hourly
- Work preference
- Part Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Admin & Virtual Assistant
About Me
I am an International Relations graduate with proven expertise in customer service and technical support. I am seeking opportunities to leverage my skills in a dynamic and challenging environment, aiming for professional growth and operational excellence. I am open to freelance or part-time engagements. My experience includes delivering outstanding customer support through various channels, managing escalations, and ensuring timely follow-ups on customer requests. I have been recognized for my service excellence and have received awards for my performance. I am also skilled in providing comprehensive support to students in a university setting, assisting them with processes and inquiries. My background in import and export operations has equipped me with the ability to conduct document analysis and facilitate customer approvals efficiently.
Skills
Communication SkillsProblem SolvingCustomer ServiceMicrosoft OfficeTechnical SupportMicrosoft ExcelCustomer Support
Education
Bachelor’s Degree in International Relations
Experience
Delivered outstanding customer support through Fone Fácil and SAC Alô Bradesco channels, effectively addressing inquiries and resolving complex issues. Managed the escalation of complaints and ensured timely follow-up on customer requests. Honored with the 'Bradesco Astros' award for service excellence in June, July, and September 2022, alongside recognition as Top Performer in the first semester of 2022.
Provided comprehensive chat-based support, assisting students with university processes and resolving inquiries efficiently. Offered technical guidance on navigating institutional systems and educational platforms.
Conducted document analysis and facilitated customer approvals for import and export transactions. Supported the foreign trade department by ensuring compliance and expediting processes to enhance operational efficiency.