Adaptable and detail-oriented professional with a unique blend of customer service expertise and AI training experience. Brings over a decade of experience in hospitality, retail, and medical settings, paired with recent technical roles involving data annotation, content moderation, and language model training. Known for strong communication, cultural fluency, and the ability to quickly learn and apply new systems and technologies. Seeking to leverage interpersonal and analytical skills in a role that bridges service excellence and innovative technology.
Labeled and analyzed audio-visual data to improve machine learning for speech and sound recognition. Tagged speaker identity, tone, and ambient noise for training AI in real-world contexts. Created and tested prompts for large language models to enhance conversational ability and intent recognition.
Evaluated digital content for relevance and factual accuracy in training AI systems. Rated claims in images and videos and performed text relevance assessments to improve model outputs. Test new algorithms or AI responses and compare versions.
Labeled entities in text and validated ML outputs for accuracy and usability. Simulated user queries and analyzed responses for AI dialogue improvement. Designed clear, specific, and structured prompts to guide the AI.
Analyzed multimedia content for accuracy, safety, and contextual tagging. Flagged inappropriate material and contributed to safer user experiences online. Evaluated how well platform-generated feeds, recommendations, or search results reflect user intent or interests. Annotated tone, media type, language, or target audience to help algorithms better understand content.
Transcribed audio and video content. Created captions for accessibility.
Managed client intake, scheduling, and follow-ups by phone and email. Documented patient notes and maintained professional rapport across treatments. Addressed client needs with discretion and care in fast-paced environments.
Provided high-level sales and consultation for custom framing and fine art services. Assisted clients with selecting mats, frames, and mounting styles tailored to their pieces. Consistently upsold museum-grade materials while maintaining high satisfaction. Handled customer service via phone, email, and in-store visits.
Processed returns, answered inquiries, and resolved in-store disputes. Delivered front-line customer service across seasonal and full-time roles. Gained cross-training in stocking, display setup, and customer engagement.
Delivered five-star guest service via phone, email, and in-person interactions. Assisted with bookings, event tickets, and local arrangements. Provided personal guest support, including in-room service requests and concierge duties.
IT Support
Learned to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service. Learning to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. End-to-end customer support, ranging from identifying problems to troubleshooting and debugging.
Associate Health Sciences
Human Anatomy & Physiology, Kinesiology, Therapeutic Techniques, Client Assessment & Documentation, Ethics and Professional Practice.
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