Showroom Trading Manager

Coached and developed team members to promote services including finance, trade, and installations. Identified and addressed underperformance through effective coaching and performance management. Supported talent development and personal growth using internal tools and programmes. Drove sales and customer satisfaction by empowering the team and maximising growth opportunities. Maintained operational excellence through strong stock routines and compliance standards. Recruited and managed installers to meet installation demand. Ensured colleagues were confident in selling installations, providing end-to-end customer service. Actively shared knowledge to build team capability in design and installations. Used reports and tools to track performance and boost profit.

Built an inclusive and high-performing culture across the department. Managed staff deployment and budgets aligned with business goals. Set clear objectives and conducted performance reviews. Executed tactical and strategic plans to drive ROI. Delivered a safe, compliant, and well-audited store environment. Led sales initiatives and provided ongoing service and product training. Managed team rotas and staffing to meet store demands.

Delivered outstanding customer experiences through proactive communication and engagement. Supported the Trading Manager with team management and daily operations. Encouraged a strong colleague voice and team motivation. Flagged underperformance and followed appropriate escalation procedures. Used systems and tools to drive sales and ensure product availability. Ensured compliance and safety in line with company policies and legal standards. Held Keyholder and Duty Manager responsibilities.

Science (Core) – B, English – B, English Language – B, Geography – C, Maths – C