Customer and Technical Support Specialist

-Provided responsive customer support via ticketing systems and online
platforms for account, content, and gameplay issues.

-Diagnosed and resolved technical problems like connectivity errors,
account linking issues, and UI bugs.

-Guided users through troubleshooting steps and escalated complex
cases when needed.

-Enforced company policies while handling misconduct reports,
suspensions, and violations.

-Used internal CRM tools to document, track, and resolve support cases
efficiently.

-Delivered quality users, addressing a wide range of concerns
including transactions, card usage, app functionality, fraud reports,
and transaction disputes with a strong focus on accuracy, empathy,
and customer satisfaction.

-Collaborated with internal teams resolve complex issues, ensuring
timely follow-up and resolution.

- Maintained detailed case records and followed up on user concerns
regarding transaction and dispute timeframes .

-Adhered to data privacy and compliance standards

Delivered quality users, addressing a wide range of concerns including transactions, card usage, app functionality, fraud reports, KYC, KYB and transaction disputes with a strong focus on accuracy, empathy, and customer satisfaction.