Highly motivated and results-oriented professional with a proven track record in customer service excellence, seeking a challenging Customer Service position. Eager to apply over 3 years customer service experience, stellar communication skills, technical proficiency, and a customer centric approach to resolve inquiries promptly and efficiently, while enhancing customer satisfaction, and contributing to overall operational success.
Provided comprehensive support via phone and email, resolving diverse inquiries. Managed interactions and records using CRM and administrative software (HubSpot, Zendsk). Strategically managed the Vice Principal's calendar, scheduling high-level meetings. Drafted and distributed professional written communications. Cultivated relationships with external stakeholders and liaised effectively across internal departments.
Resolved diverse client inquiries via phone, email, and chat using a customer centric approach. Educated clients on products, troubleshot technical issues, and escalated complex cases. Managed confidential client data for account services with utmost discretion. Utilized a wide array of technical systems to document interactions and resolutions efficiently during onboarding.
BSc. Registered Nursing (Incomplete)
High School Diploma
8 CSEC Subject Passes (5 Distinctions)
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