Pamela Velado
Pamela Velado

Customer Success Manager

Actively looking · Member since 23 Jul 2025
Message
Location
France
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am a multilingual administrative professional with extensive experience supporting technical, scientific, and customer-facing teams in international environments. I have a strong background in document management, access registration, supply tracking, and cross-departmental coordination. Known for my precision, discretion, and adaptability, I am fluent in English, French, and Spanish, and I possess strong proficiency in digital tools. I am committed to facilitating smooth operations and fostering collaboration within high-standard, multicultural workplaces. My experience has equipped me with the skills necessary to manage complex tasks and ensure that all operations run efficiently.

Skills

5 capabilities

Experience

Career history

Administrative Assistant/Receptionist STEMCELL Technologies

Welcomed visitors, managed front-desk operations, coordinated site access and security documentation, oversaw confidential documents, tracked and replenished office supplies, coordinated requests and information flow across departments.

Administrative Receptionist Groupe Réside Études

Managed check-ins, reservations, and guest relations, ensured compliance with company policies, resolved guest complaints, supported daily operations, handled payments and invoicing, coordinated with other departments.

Linguistic Assistant (Translator/Transcriber) Global Business Pals

Translated sensitive legal and technical documents, proofread and formatted reports, handled confidential files, collaborated with teams to meet deadlines.

Customer Service Agent TELUS

Assisted customers with inquiries and technical troubleshooting, logged detail records of customer interactions, handled escalated calls as level 2 supervisor.

Education

Learning history

Coursera

Project Management Certification

Université Grenoble Alpes

Master's in Specialized Translation (Multilingual)

Université Grenoble Alpes

Bachelor's in Applied Foreign Languages (English-Spanish)

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