- Location
- Saint Lucia
- Desired salary
- Unspecified
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryDedicated Customer Service Representative with over 10 years of experience in various customer-facing roles. Proven ability to handle escalated issues and exceed performance targets, demonstrated as a Call Centre Supervisor where motivated teams led to improved service delivery. Certified in Office, Service Excellence, and Business Communication, adding value through exceptional communication skills and a commitment to customer satisfaction. Excited to leverage expertise in enhancing client relationships and resolving concerns effectively in a new role.
Skills
5 capabilitiesExperience
Career historyStylist/CSR Hair & Now
Customer Service Representative (Co-Op Training and Part Time) RBC
Call Centre Supervisor Mediamix Interactive/Satisfii
Motivated and inspired team members to exceed performance potential. Orchestrated effective communication among team members to enhance collaboration. Surpassed departmental objectives, including conversion targets and lead generation. Resolved escalated calls, complaints, and queries with efficiency. Compiled and maintained necessary documentation for employee records. Quality Analyst Specialist ensuring service was upheld to company. Interviewing candidates eligible to joining the team.
Customer Service Representative KM2 Solutions (Lime)
Executive Personal Assistant/Supervisor/Cashier/Waitress Caribbean Pirates Limited
Customer Service Representative Ark-Tele Services (Legal Rep)
Customer Service Representative KM2 Solutions
Education
Learning historyVieux-Fort Comprehensive Secondary School
High School Diploma
High School
Post Secondary College Institute
Certificate in Secretarial Studies
St. Stephen's Employment and Training Center
Certificate in Connections Prgm-Office, Service Excellence and Business Communication
Online
Leadership Essentials Certificate
Online
Financial Management Essentials
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.