Customer Service Representative
- Location
- Saint Lucia
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Admin & Virtual Assistant
About Me
Dedicated Customer Service Representative with over 10 years of experience in various customer-facing roles. Proven ability to handle escalated issues and exceed performance targets, demonstrated as a Call Centre Supervisor where motivated teams led to improved service delivery. Certified in Office, Service Excellence, and Business Communication, adding value through exceptional communication skills and a commitment to customer satisfaction. Excited to leverage expertise in enhancing client relationships and resolving concerns effectively in a new role.
Skills
Problem SolvingCustomer ServiceCommunicationOrganizational SkillsData Entry
Experience
Motivated and inspired team members to exceed performance potential. Orchestrated effective communication among team members to enhance collaboration. Surpassed departmental objectives, including conversion targets and lead generation. Resolved escalated calls, complaints, and queries with efficiency. Compiled and maintained necessary documentation for employee records. Quality Analyst Specialist ensuring service was upheld to company. Interviewing candidates eligible to joining the team.
Education
High School Diploma
High School
Certificate in Secretarial Studies
Certificate in Connections Prgm-Office, Service Excellence and Business Communication
Leadership Essentials Certificate
Financial Management Essentials
Portfolio not available.