Customer Support Lead

Having graduated in Modern Greek Philology, with successful experience in the communications, telecommunications and tourism industries, I am always looking forward to contributing to the growth of the team, project and company I work with, as well as my personal skills. I possess effective presentation skills, a strong tone of voice, and copywriting abilities. My experience includes voice and accent neutralization, creative and critical thinking in problem-solving, and defining business problems through root cause analysis. I am aware of accessible customer service practices and GDPR regulations. My skills extend to marketing and sales, CRM, SAP, and similar software, as well as proficiency in Microsoft Office and Google Docs. I have a strong background in HR, including candidate selection, skill testing, onboarding, training, and mentoring across multiple industries. I excel in successful communication during multicultural negotiations with senior management of international companies, ensuring customer service quality assurance and real-time operations control. I am adept at reporting and analyzing team, project, and business unit performance. Additionally, I offer translation services in multiple languages, teaching communication and foreign languages, and voice-over work.