Functional support specialist
- Location
- Slovenia
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 24 Jul 2025
- Field / Industry
- Content & Editorial
About Me
I am a functional support specialist with more than 5 years of experience. I have a master’s degree in Intellectual information technologies of functional diagnostics and neurorehabilitation, achieving a GPA of 4.75 out of 5.0. My research on heart rate variability was published in the Scopus knowledge base, and working on my dissertation was my first professional project experience. I processed medical signals using Python and machine learning tools. My specialty is functional support of business applications, particularly in providing support for electronic document management systems. I have worked in Kazakhstan’s biggest resources group, where I provided consultation and administered the EDMS system. I also have experience in testing and implementing a medical information system and writing testing protocols. As a volunteer, I assisted at the INNOPROM exhibition and worked with a charity foundation to help reconstruct schools. I am currently relocating to Ljubljana to further my career.
Skills
Communication SkillsProject ManagementPythonData AnalysisJiraMachine LearningSoftware DevelopmentNetworkingGraphic DesignDatabase ManagementITSMAdobe Illustrator
Education
Master's degree in Intellectual information technologies of functional diagnostics and neurorehabilitation
GPA: 4.75 (max 5)
Bachelor's degree in Information systems and technologies
GPA: 4.5 (max 5)
Professional diplomas in Draftsman and Computer Graphics Operator
Experience
Freelance work: graphic design for promo material (Adobe Illustrator)
Providing consultation at the 2nd line functional support level on the operation of an electronic document management system (EDMS) - WSS Docs based on Microsoft SharePoint; ITSM (HPSM) Request and Incident Closure Level 2L; Administration of systems in accordance with level 2L support rights; Filling the knowledge base with frequently encountered cases (Jira (Confluence)); Testing systems, writing technical specifications and testing protocols (MS Word).
Writing a dissertation; Processing of medical signals (stabilography, cardiography) using the Python programming language (SciPy, pandas, NumPy libraries); Assessing the accuracy of signal qualification using machine learning (k-nearest neighbors method) and Python programming language (SciPy, pandas, NumPy libraries); Statistical analysis: charting (IDEF0 tools, NumPy library and draw.io), describing the results, providing results every semester in the form of reports.
Inviting IT specialists to events (by phone), adding information about succeeded calls in reports (MS Excel); Offering to be included in the client database to receive further invitations to IT events (Galaktika CRM); Other (sending letters, etc.).