Designer Dragon's Dream Hostel
Freelance work: graphic design for promo material (Adobe Illustrator)
- Location
- Slovenia
- Desired salary
- Unspecified
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryI am a functional support specialist with more than 5 years of experience. I have a master’s degree in Intellectual information technologies of functional diagnostics and neurorehabilitation, achieving a GPA of 4.75 out of 5.0. My research on heart rate variability was published in the Scopus knowledge base, and working on my dissertation was my first professional project experience. I processed medical signals using Python and machine learning tools. My specialty is functional support of business applications, particularly in providing support for electronic document management systems. I have worked in Kazakhstan’s biggest resources group, where I provided consultation and administered the EDMS system. I also have experience in testing and implementing a medical information system and writing testing protocols. As a volunteer, I assisted at the INNOPROM exhibition and worked with a charity foundation to help reconstruct schools. I am currently relocating to Ljubljana to further my career.
Skills
12 capabilitiesExperience
Career historyFunctional support analyst Business & Technology Services LLP
Providing consultation at the 2nd line functional support level on the operation of an electronic document management system (EDMS) - WSS Docs based on Microsoft SharePoint; ITSM (HPSM) Request and Incident Closure Level 2L; Administration of systems in accordance with level 2L support rights; Filling the knowledge base with frequently encountered cases (Jira (Confluence)); Testing systems, writing technical specifications and testing protocols (MS Word).
Engineer Ural Federal University
Writing a dissertation; Processing of medical signals (stabilography, cardiography) using the Python programming language (SciPy, pandas, NumPy libraries); Assessing the accuracy of signal qualification using machine learning (k-nearest neighbors method) and Python programming language (SciPy, pandas, NumPy libraries); Statistical analysis: charting (IDEF0 tools, NumPy library and draw.io), describing the results, providing results every semester in the form of reports.
Call-center operator Expo-Link
Inviting IT specialists to events (by phone), adding information about succeeded calls in reports (MS Excel); Offering to be included in the client database to receive further invitations to IT events (Galaktika CRM); Other (sending letters, etc.).
Education
Learning historyUral Federal University
Master's degree in Intellectual information technologies of functional diagnostics and neurorehabilitation
GPA: 4.75 (max 5)
Ural Federal University
Bachelor's degree in Information systems and technologies
GPA: 4.5 (max 5)
Pavlodar State University
Professional diplomas in Draftsman and Computer Graphics Operator
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