Customer Service Manager | Training & Quality Leader | Operations Specialist

Supervises and mentors members of the Supports Broker team. Provides subject matter expertise in training, recruiting, hiring, and performance management. Develops and delivers training materials, user guides, and tutorials for staff development. Selected to lead team training initiatives due to strong ability to engage learners. Utilizes Workday to track team performance and support employee coaching. Handles quality assurance, internal audits, and escalated stakeholder inquiries.

Provided case management for elderly and disabled individuals in Arkansas Medicaid programs. Taught participants how to self-direct their services and documented success and issues.

Managed daily operations of a 24-hour fast food location. Oversaw staffing, compliance, and customer service performance.

Trained and supported clients to adapt to a community setting.

Managed food service staff and operations. Ensured customer satisfaction, health compliance, and operational performance.