I am a customer experience professional with over 9 years of success in client-facing roles across healthcare, travel, and administrative services. I have honed my skills in managing high volumes of inquiries, resolving complex issues, and ensuring data accuracy. My experience has made me adept at improving workflows, coordinating logistics, and delivering top-tier support. Recently, I completed the Google IT Support Professional Certificate, which has added a strong foundation in technology and troubleshooting to my already robust customer service background. I pride myself on my ability to communicate effectively, both verbally and in writing, and I am committed to providing exceptional service to every customer I encounter. My technical troubleshooting skills complement my customer service expertise, allowing me to address issues efficiently and effectively.
Resolved customer issues related to travel plans, ensuring seamless experiences for travelers. Provided phone and email support to 20–30 customers daily, offering clear guidance on itineraries and trip logistics. Coordinated with internal departments to resolve time-sensitive travel concerns and booking issues.
Addressed escalated billing inquiries, ensuring accuracy and resolution in a timely manner. Performed backend administrative tasks and processed payments with high attention to detail. Provided clear explanations to members regarding their billing status and options.
Delivered high-quality support to members seeking information on health coverage and eligibility. Documented customer interactions accurately, contributing to better service records and outcomes. Collaborated with cross-functional teams to streamline complex issue resolution.
Scheduled and managed salon appointments, optimizing availability and customer satisfaction. Addressed customer concerns promptly, demonstrating professionalism and problem-solving skills.
Google IT Support Professional Certificate
Coursework included: troubleshooting, customer support, networking, operating systems, and system administration. Comparable in scope to the CompTIA A+ certification.
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