Order Processing and Administrative Support Specialist

Entered and tracked customer orders using Salesforce and SAP for EMEA clients. Ensured 95.6% on-time deliveries in a remote operations setup. Used Microsoft Teams for daily async communication with supply chain and logistics teams. Optimized order monitoring flow, decreasing internal response times by 35%.

Cross-checked delivery files and standardized outputs, reducing documentation errors by 25%. Collaborated with external clients and project managers to align technical documentation with logistical specifications. Verified supplier invoices and coordinated with the Finance department to ensure accurate entry into SAP. Managed multiple complex international orders simultaneously, maintaining data accuracy in both logistics and financial records. Created and adjusted loading plans using AutoCAD for high-value projects (EUR 100,000+).

Verified and entered over 400 invoices monthly into SAP, ensuring a 98% accuracy rate. Handled administrative coordination with Finance, Logistics, Production, and HR departments, ensuring smooth internal operations and timely information exchange. Tracked weekly invoice processing cycles and followed up on 30+ interdepartmental document issues monthly. Communicated with external vendors to clarify discrepancies and ensure timely resolution of invoice-related queries.

Implemented a client feedback system that increased satisfaction by 30%. Coordinated over 250 internal events and meetings. Managed monthly cash-flow reports and collaborated with accounting to track payments and deposits. Maintained regular communication with patients and managed all appointment scheduling for the clinic. Represented the manager in external administrative contexts. Reduced appointment no-show rate by 20% through optimized follow-up reminders.

Supervised patients during therapeutic massage sessions. Took responsibility for daily coordination and smooth workflow of the massage practice. Maintained treatment logs and assisted in adapting massage protocols based on patient feedback and progress. Achieved a 95% client satisfaction rate based on feedback forms collected monthly.

Delivered over 500 individual and 120+ group training sessions in 6+ years, focusing on tailored programs for rehabilitation and general fitness. Provided personalized therapies to over 200 clients, supporting both recovery and fitness goals. Digitized treatment records, increasing scheduling efficiency and saving operational time. Promoted physical recovery through targeted treatments and follow-up plans.