Customer Service Representative

Provided academic and behavioral support to primary students, tailoring strategies to individual learning needs.

Assisted with classroom instruction and school activities in intern volunteer role. Provided support to help students meet grade-level proficiency. Handled client satisfaction through documentation and reporting of consumer service inquiries and interactions. Communicated progress to administration and management staff. Responsible for overall behavioral management help in the classrooms. Conducted lesson instruction and created personalized tutor academic plans. Assisted in email, phone, and in person communications for company success.

Delivered beauty services and upheld client retention in compliance with company, OSHA and state rules. Managed front desk, handled register, and stocked inventory. Reported documented client and sales data to corporate. Maintained positive client retention through excellent customer service care.

Obtained all the following Saylor Academy certifications from these courses:
Human Resources Certification
Time & Stress Management Certification
Professional Writing Certification
Word Processing Certification
Spreadsheets Certification

Cosmetology education certification and license received 2000

High School Diploma
Graduated top 10 of graduating class

Obtained all the following certifications at Christian Women's Job Corp JFL coursework in the following:
-Financial Peace Certification
-Basic Computer, Word Processing, Spreadsheets, Excel Certifications
-Jobs For Life Coursework certification

Obtained certification in Positive Parenting coursework