Technical Writer
About Me
- Turning big ideas into small words since 2014.
- 10 years' experience creating high-quality online content with 4 years focused on writing and editing developer documentation.
- Experienced with multiple technical writing tools and practices, including docs-as-code, open-source documentation platforms, and API documentation.
- Adept at building workflows to scale high-quality documentation, including style guides, templates, best practices, and documentation project plans.
Skills
Project ManagementCommunicationCollaborationJiraGitHubEditingConfluenceTechnical WritingWordPressGoogle DocsHTML CSS
Education
Bachelor of Arts in Peace and Conflict Studies
Experience
- Delivered high-quality internal product documentation for business stakeholders, product owners, and engineers.
- Developed a scalable set of data events library reference documents.
- Led collaborative documentation projects, including scope identification, scheduling, and work allocation between contributors.
- Cultivated and maintained working relationships with embedded team stakeholders to assess documentation needs.
- Conducted information-gathering interviews with SMEs to write accurate, engaging documentation.
- Contributed to a year-long migration effort that resulted in 1500 articles for 15 help centers migrated to a new CMS.
- Audited existing articles across 12 help centers for out-of-date branding and language.
- Collaborated with senior writers, product managers, and SMEs to update user- and developer-facing documentation.
- Worked closely with product managers to write UI text.
- Edited and published documentation in a multi-platform environment using docs-as-code workflows.
- Authored the brand’s first written style guide, defining brand voice and writing conventions.
- Developed and maintained a repository of boilerplate copy to increase voice consistency and create a self-service copy solution for the team.
- Translated complex cookware and knife science concepts into engaging customer-facing content.
- Provided a variety of developmental editing and proofreading services to freelance blog contributors.