Technical Writer

- Delivered high-quality internal product documentation for business stakeholders, product owners, and engineers.
- Developed a scalable set of data events library reference documents.
- Led collaborative documentation projects, including scope identification, scheduling, and work allocation between contributors.
- Cultivated and maintained working relationships with embedded team stakeholders to assess documentation needs.
- Conducted information-gathering interviews with SMEs to write accurate, engaging documentation.

- Contributed to a year-long migration effort that resulted in 1500 articles for 15 help centers migrated to a new CMS.
- Audited existing articles across 12 help centers for out-of-date branding and language.
- Collaborated with senior writers, product managers, and SMEs to update user- and developer-facing documentation.
- Worked closely with product managers to write UI text.
- Edited and published documentation in a multi-platform environment using docs-as-code workflows.

- Authored the brand’s first written style guide, defining brand voice and writing conventions.
- Developed and maintained a repository of boilerplate copy to increase voice consistency and create a self-service copy solution for the team.
- Translated complex cookware and knife science concepts into engaging customer-facing content.
- Provided a variety of developmental editing and proofreading services to freelance blog contributors.