Customer Operations Specialist
- Location
- Latvia
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 9 Aug 2025
- Field / Industry
- Content & Editorial
About Me
Customer operations specialist with 3+ years in iGaming and tech
industries. Proven ability to create clear, engaging, and user-friendly
materials - from internal procedures and updates to training
documentation and troubleshooting content. Strong background in
casino operations, player support, and quality assurance. Skilled in
explaining complex concepts simply and maintaining a consistent,
approachable brand voice.
Skills
ComplianceRisk ManagementTroubleshootingCustomer SupportQuality AssuranceAMLKYCContent WritingContent ModerationPhotography
Education
No education data available.
Experience
Providing customer support via phone, email, and chat to clients worldwide. Resolving issues related to payments, account setup, and integrations with the GoCardless API. Performing KYC and KYB checks.
Conducted QA audits across support teams. Designed and led training sessions to improve service quality. Created internal guidelines and player-facing help documentation.
Managed VIP client accounts, responded to queries, and resolved escalations. Analyzed player behavior and created personalized offers to improve engagement.
Provided multilingual support to users via live chat and tickets. Helped with technical issues, financial queries, and platform navigation.
Reviewed flagged content for compliance with platform safety policies. Investigated complex account issues and prevented potential fraud.