Ops Coordinator / Project Manager

Co-founded Synerlux with business partner Traian Gheorghiu (Real Estate Consultant), a boutique consultancy specializing in management support services and operational coordination, with a focus on supporting real estate transactions. Traian led client relationships and deal negotiations while I handled operational coordination and process management.
Notable Contributions/Accomplishments:
• Supported the operational setup of Synerlux and assisted in securing the first major client, coordinating business and personal operations support for a high-net-worth French investor.
• Managed administrative, financial, and coordination systems including invoice processing, payment tracking, and legal process coordination across personal and business matters.
• Provided operational support during a complex legal case, coordinating with legal teams through multiple meetings and organizing documentation under tight deadlines.
• Successfully coordinated the sale of a €220K apartment alongside Traian Gheorghiu, who led negotiations and client engagement while I managed documentation and process coordination.
• Conducted fiscal research to support the legal structuring of real estate transactions, working with specialists to ensure compliance and efficiency.
• Coordinated with ANEVAR evaluators, notaries, accountants, and fiscal lawyers to manage documentation, transfers, and incorporation processes.
• Delivered complete documentation packages within one week despite complex requirements, ensuring smooth transaction processes.
• Served as operational support coordinator while helping establish systems for future client engagements.

Drove business growth and operational efficiency by monitoring expenses and supporting the CEO with strategic improvements, including exploring AI-driven initiatives. Managed budget allocation within delegated limits, made informed spending decisions on marketing and data management, and maximised user engagement and data reliability. Supported business development by participating in operational discussions and providing analysis that helped platform growth and vision.

Notable Contributions/Accomplishments:
• Enhanced website usability, performance, and accessibility by liaising with full-stack developer on continuous improvements based on user feedback, tailored to meet needs of senior voters.
• Increased data accuracy and efficiency by conducting detailed research, co-developing automated data validation scripts with IT team, and integrating multiple accredited sources that verify candidate information and election details.
• Streamlined voter information accessibility by efficiently managing political candidate database, refining data entry processes, and provide accurate and easy-to-understand information.
• Ensured alignment of platform development with business objectives by acting as a liaison between the CEO and IT team and facilitating clear communication on priorities, deadlines, and technical requirements.
• Boosted social media engagement and website traffic through organic growth of social media accounts, creating compelling content, and managing targeted email campaigns focused on political awareness.
• Expanded platform’s reach by growing Facebook page to 40K followers, employing strategic content creation and community engagement techniques.

Optimised reservation data management by administrating and validating existing and future bookings at Kona Coast Resort and Mauna Loa Village Resort. Built problem-solving abilities by effectively managing high-pressure situations, professionally addressing client complaints, and ensuring high levels of customer satisfaction.
Notable Contributions/Accomplishments:
• Improved operational workflows through close collaboration with Business Operations and Quality Assurance teams in Oahu.
• Increased contract processing efficiency within Sales Department by building contracts to company standards for corporate approval and managing customer payments for new and upgraded timeshare ownership.
• Elevated departmental productivity, streamlined reservation data management process, accelerated data handling by 1.5 times, and enabled Marketing Department to work more efficiently.

Built an accessible and centralised platform for elder voters by designing and developing a user-friendly website in liaison with overseas contractor; successfully onboarded 30 political candidates from Hawaii in initial phase and validated platform's concept. Provided technical guidance and implemented solutions to address challenges encountered during start-up’s growth.
Notable Contributions/Accomplishments:
• Increased voter engagement by conducting data analysis, interpreting user behavior and feedback, and enhancing platform features.
• Improved senior user experience by implementing accessibility optimisations, intuitive navigation, and mobile responsiveness in close collaboration with developers and designers.
• Enhanced site traffic and platform influence by executing targeted social media campaigns that raised political awareness and highlighted voter issues.
• Ensured regulatory compliance by overseeing adherence to political campaign regulations and data protection laws, particularly in candidate messaging and data handling.

Supported clients' business objectives by independently creating numerous Tableau dashboards that highlighted trends and critical factors. Improved client confidence in data tools by conducting online walkthrough sessions and providing clients with limited technical knowledge a comprehensive understanding of dashboard functionalities.
Notable Contributions/Accomplishments:
• Enabled data-driven decision-making by transforming complex business data into clear and actionable insights for clients and designing/developing interactive Tableau dashboards.
• Accomplished several projects within deadlines and budgets, whilst exceeding client expectations through multiple revisions.
• Enhanced client satisfaction by customising intuitive and user-friendly visualisations, meeting specific business needs.