I am a customer service and customer success professional with a strong track record in building long-lasting client relationships, resolving complex challenges, and driving operational efficiency. I have extensive experience leveraging CRM platforms such as Odoo, Trengo, Kommunicate, LivePerson, and Ziwo to optimize communication and enhance customer experiences. Throughout my career, I have demonstrated the ability to lead teams, improve workflows, and ensure seamless service delivery to support both client satisfaction and business growth.
In my current role as a Customer Support Specialist at Sano flow in Dubai, I handle customer inquiries through multiple channels including WhatsApp, support lines, and email. I optimize customer records using CRM and integration tools, identify user pain points, and suggest improvements. I also escalate and resolve technical issues in collaboration with IT teams and lead onboarding calls and product demos.
Previously, I worked as a Customer Service Specialist at Tadbeer - Excellence Domestic Workers Center, where I addressed over 20 customer inquiries daily, accelerating response times by 30% and boosting client satisfaction scores. I maintained accurate prospect details and collaborated closely with the sales team to ensure seamless operations while optimizing service delivery processes.
I have also held supervisory and client retention roles at Maid finder and Maids.cc, where I directed teams, mentored members, and implemented strategies that retained 60% of at-risk clients and reduced service cancellations by 20%. My focus has always been on strengthening client relationships and supporting long-term business growth.
Earlier in my career, I worked as a Personal Assistant on a freelance basis, coordinating bookings and managing financial receipts while balancing multiple tasks efficiently to ensure smooth daily operations. I am bilingual in English and Arabic, with basic proficiency in German, and I am skilled in project management, problem-solving, and workflow optimization. I am passionate about delivering excellent customer experiences and continuously improving operational processes.
Handled customer inquiries via WhatsApp, support line, and email. Optimized customer records through CRM and integration tools. Identified user pain points and suggested improvements. Escalated and resolved technical issues with IT teams. Led onboarding calls and delivered product demos.
Addressed an average of 20+ customer inquiries daily, accelerating response time by 30% and boosting client satisfaction scores. Maintained accurate prospect details and collaborated with the sales team to ensure seamless operations. Optimized service delivery processes to elevate customer experiences.
Directed and guided a team of three to ensure compliance with company policies and improve data accuracy. Mentored team members, boosting efficiency and enhancing customer handling capabilities. Optimized operational workflows to elevate overall service quality.
Retained 60% of at-risk clients by addressing concerns and delivering personalized solutions. Reduced service cancellations by 20% through proactive communication and problem resolution. Strengthened client relationships to support long-term business growth.
Engaged with customers via chat, swiftly resolving inquiries and enhancing satisfaction levels. Monitored and refined complaint resolution metrics using Google Sheets to improve performance. Accelerated response times for customer queries by streamlining communication processes.
Coordinated large volumes of bookings and maintained accurate financial receipts. Balanced multiple tasks efficiently to ensure smooth daily operations.
Associate of Health Science
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.