Senior Associate

I'm a passionate service professional with over half a decade experience of helping clients and patients navigate complex processes with calm, clarity, and care. I turn problems into smooth experiences—resolving billing and technical issues quickly, personalizing support to each person’s needs, and consistently raising satisfaction and trust. I have coordinated radiology appointments, including pre-registration, insurance verification, and pre-authorizations to ensure smooth patient flow. I schedule and adjust procedures while maintaining accurate electronic patient records (EHR). I communicate appointment details and prep instructions to patients, resolving inquiries promptly. I collaborate with radiologists and technologists to optimize scheduling and workflow. Additionally, I provide troubleshooting expertise, explain account billing details, and ensure customer satisfaction. My experience spans customer service, technical support, claims adjudication, and eligibility verification, enabling me to manage complex client needs effectively. I am committed to delivering seamless service and fostering positive client relationships through strong communication and problem-solving skills.