I am a hardworking and motivated Manager with 20 years of experience and a record of success across various industries. I have a solid history of balancing team performance, customer service targets, and business objectives to drive company success. I am dedicated to working closely with employees to maximize productivity and optimize procedures.
As a decisive leader, I possess strong planning and organizational skills. I am a motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. I have experience stepping into roles and quickly making positive changes to improve company outcomes.
I focus on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Throughout my career, I have delegated work to staff, set priorities and goals, and monitored employee performance to identify and address performance gaps.
I am skilled in reviewing financial statements and sales or activity reports to measure productivity and goal achievement. I am committed to delivering excellent customer service and adhering to standard practices to maximize sales and minimize shrinkage.
In addition to management, I have hands-on experience with cleaning and sanitization techniques, proper chemical handling, and the use of specialized cleaning equipment. I am also certified in Medical Billing & Coding, Notary Public, and Cleaning Services, which complement my diverse skill set.
I have owned and operated my own cleaning service business, demonstrating entrepreneurial skills and the ability to manage operations effectively. My experience spans from managing gas stations to working in the food service industry and machine operation, showcasing my adaptability and broad expertise.
I am eager to bring my leadership, operational management, and customer service skills to a new opportunity where I can continue to contribute to business growth and team success.
Delegated work to staff, setting priorities and goals. Monitored employee performance and identified performance gaps for corrective action. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Managed cleaning services including upholstery cleaning, polishing surfaces, stain removal, sanitization techniques, and proper chemical handling. Used specialized equipment such as floor buffers, steam cleaners, vacuums, and mops. Replenished supplies and ensured safe cleaning practices.
Delivered excellent customer service, adhered to standard practices to maximize sales and minimize shrinkage. Delegated work to staff, set priorities and goals, and monitored employee performance.
Manipulated controls to set, activate and adjust machinery. Identified areas for efficiency or cost savings improvements. Recorded production information such as quantities produced and materials used. Prepared machines for production processes by equipping with required tools and parts.
Medical Billing and Coding
Medical Insurance Billing
High School Diploma
Bookkeeping
Payroll, Accounting
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