Sales & Customer Service Professional

I am a motivated and results-driven Sales & Customer Service Professional with over 13 years of experience in call centers, remote sales, and client support. Throughout my career, I have consistently exceeded sales goals, driven customer satisfaction, and built lasting client relationships. I thrive in fast-paced, remote environments where strong communication and organizational skills are essential.

My expertise includes managing high volumes of inbound and outbound calls, delivering tailored solutions to meet customer needs, and leveraging CRM tools such as Salesforce, HubSpot, and Zendesk to track leads and conversions. I have a proven track record of upselling and increasing revenue, consistently ranking among the top performers in my teams.

I am skilled in conflict resolution and de-escalation, ensuring customer concerns are handled with empathy and professionalism. My ability to train new hires and share best practices has contributed to team success and improved customer satisfaction scores.

I am proficient with various communication and call systems including Zoom, Microsoft Teams, RingCentral, and Five9, which supports my effectiveness in remote and hybrid work settings. My technical knowledge extends to office productivity tools like Microsoft 365 and Google Workspace.

I hold an Associate’s Degree and several certifications including Certified Inside Sales Professional (CISP) and HubSpot Inbound Sales Certification. I am committed to continuous learning and excellence in customer service and sales.