I am a Senior Technical Writer with extensive experience in creating clear, developer-focused documentation. My primary responsibilities include application security and network/penetration test assessments, as well as preparing presentations for sales, technical guides, policies, white papers, and user manuals. I have a proven track record of collaborating closely with engineering and product teams to enhance user experience through technical guides, walkthroughs, and reference materials. I am adept at leveraging user research and analytics to continuously improve content and structure.
Throughout my career, I have developed expertise in various documentation tools such as DITA, XML, Adobe Suite, Microsoft Visio, SharePoint, and Confluence. I am also familiar with compliance standards including NIST, ISO 22301, PCI, GDPR, CCPA, FedRAMP, SOC 2, SOX, and SAQ-D. My experience extends to blockchain and NFT technologies, including Solidity smart contracts, JSON files, generative art, and NFT minting.
I am skilled in project management methodologies like Agile and Scrum, and proficient with tools such as Jira, Trello, Notion, Monday, and MS Project. Additionally, I have experience working with cloud platforms including AWS, Azure, and Digital Ocean. I utilize AI tools like Claude, Cursor, ChatGPT, LM Studio, and VS Code to enhance my productivity and content quality.
My work history includes roles at Optiv, Ironforge.co, Mitnick Security, Protocol Labs, Coin Cloud, Lazlo 326, United Aqua Group, Everi, GES, Cascade Financial Technology Corp, Ingram Micro, Walker Digital Table Systems, and Boyd Gaming. These roles have allowed me to develop a diverse skill set in technical writing, product ownership, project management, and business analysis.
I hold certifications such as Certified Scrum Master and Agile for Product Managers, and I bring over 25 years of IT experience to my work. My educational background includes a certificate in Culinary from the College of Southern Nevada and a high school diploma from Moore High School. I also served in the US Navy as an Airman. I am passionate about delivering high-quality, compliant, and user-friendly documentation that supports both technical teams and end users.
Analyze and edit daily/weekly review documents for vendors on ThreatDNA list, ensuring accuracy and compliance. Review and finalize AppSec, Identity Threat, RACI, CSIRP, and Penetration Testing documentation for Fortune 500 clients. Conduct QA on sales PowerPoint presentations to ensure clarity and technical accuracy.
Develop user guides, RFPs, and white papers for new SaaS projects for multiple companies. Create compliant documentation to meet federal cybersecurity standards supporting FedRAMP qualification for government contracts with DISA.
Write blog posts and document all Red Team Assessments for Fortune 500 clients, highlighting breach mitigation strategies. Produce reports to identify and address vulnerabilities in applications and domains.
Updated GitHub documentation for Web3 storage products (Filecoin, Lotus, IPFS) hosted on Hugo webpages. Ensured technical accuracy and accessibility of developer-facing documentation.
Created user guides and documentation for Kiosk OS, working with SMEs on the project, and migrating content from Google Drive to Confluence. Developed NFT minting site (DumplingMafiaNFT.com), including generative art, JSON files, and Solidity contracts.
Developed product and procedure documentation following SDLC timeline, including security, SDK, API, and SOC 2 compliance documents. Designed user flows with Adobe XD for mobile applications and maintained Confluence and DevOps repositories.
Created documentation for the B2B clarity site and conducted QA testing.
Led development of CashClub Wallet, managing project planning, UI/UX design with Adobe XD, and QA testing. Conducted weekly Scrum sessions and maintained backlog for XView product post-acquisition.
Developed GDPR documentation (Privacy Policies, SAR, PIA, LIA, BIA) and updated SOX compliance remediation.
Managed eight developers, maintaining Agile sprints and PCI-compliant API documentation. Implemented Google Analytics for website tracking and advertising data. Jira Administrator for the company.
Designed 150 SOPs for Amazon Warehouse Deals, ensuring ISO compliance.
Developed PCI-DSS documentation for SAQ-D certification in AWS and designed a SharePoint-OneNote repository.
Managed Baccarat-RFID player tracking application, overseeing Agile sprints and UAT builds.
Managed NRT ATM installations and PCI-compliant POS chip card reader upgrades in multiple states. Documented Title 31 and MGT upgrades across Las Vegas properties.
Certificate in Culinary
High School Diploma in General Studies
Airman
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