Administrative & HR Specialist | Higher Education & Student Success
- Location
- United States
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Admin & Virtual Assistant
About Me
I am a proactive Administrative and HR professional with a proven background supporting organizational efficiency, academic advising, and workforce development. I am adept at coordinating operations, fostering collaborative environments, and ensuring accurate information flow across departments. I am skilled in guiding individuals through professional and educational pathways, promoting engagement, and advancing institutional objectives. I am recognized for my adaptability, interpersonal communication, and the ability to manage complex tasks with discretion. I have a strong foundation in career development, compliance alignment, and program support, with a passion for creating positive employee and student experiences. Throughout my career, I have supported onboarding processes, maintained confidential personnel records, and enhanced HR record accessibility using various digital platforms. I have experience collaborating with recruitment staff and licensing managers to align candidate progression with workforce development objectives effectively. I am committed to continuous learning and professional growth, currently pursuing advanced degrees in Higher Education Administration and English and Creative Writing. My goal is to leverage my skills to contribute to organizational success and foster positive outcomes for employees and students alike.
Skills
Employee Engagement
Experience
Oversaw onboarding case files, verifying documentation with 28% compliance to multi-state licensing standards. Coordinated with state regulatory agencies, confirming agent eligibility and achieving 55% seamless transition into sales roles. Delivered comprehensive support by explaining licensing procedures, resolving agent inquiries, and overall onboarding process satisfaction. Maintained confidential personnel records securely, aligning with human resource standards and best practices for organizational integrity.
Administered onboarding pipelines through Salesforce CRM, updating profiles and improving HR record accessibility by 62%. Facilitated scheduling tasks, documented HR processes, and monitored compliance tracking, increasing departmental readiness by 37%. Guided new candidates through onboarding stages, providing personalized assistance and enhancing retention rates successfully by 30%. Partnered with recruitment staff and licensing managers, aligning candidate progression with workforce development objectives effectively.
Processed insurance documentation using Hawksoft software, ensuring compliance accuracy and strengthening administrative efficiency. Coordinated DocuSign agreements, validating digital signatures, supporting adherence, and streamlining client communication processes. Delivered client assistance by clarifying requirements, resolving concerns, and fostering positive relationships effectively.
Education
Master of Science in Higher Education Administration
GPA: 3.7 | Magna Cum Laude Honors
Master of Arts in English and Creative Writing
GPA: 3.8 | Sigma Tau Delta International English Honors Society
Bachelor of Science in Psychology
Adelphi, MD | GPA: 3.2 | National Society of Leadership and Success
Portfolio not available.