I am a reliable remote support professional with extensive experience in patient engagement, client communication, scheduling, documentation, and digital customer service. I excel at handling inbound and outbound calls, managing EMR and CRM systems, and performing remote administrative tasks. I pride myself on providing calm and empathetic support in fast-paced environments, ensuring that client needs are met efficiently and professionally.
Throughout my career, I have demonstrated strong multitasking abilities, coordinating patient needs while resolving customer issues and managing records with high accuracy. I am familiar with HIPAA regulations and maintain strict compliance to protect sensitive information. My experience spans various remote roles where I have supported diverse clients and healthcare providers.
I am proficient in using multiple technology platforms including Prompt EMR, WebPT, Google Workspace, Microsoft Office, CRM platforms, and communication tools like Zoom and Teams. I am committed to delivering excellent customer service and administrative support remotely, ensuring smooth operations and timely follow-ups.
My background in Health & Sports Science complements my professional skills, allowing me to understand patient care dynamics and contribute effectively to healthcare support teams. I am certified in HIPAA Awareness, CPR, First Aid, and SafeSport Training, which further enhances my capability to work in healthcare-related environments.
I am eager to continue leveraging my skills in remote support roles, providing exceptional service and maintaining high standards of accuracy and professionalism. I thrive in environments that require clear communication, empathy, and efficient problem-solving. I look forward to contributing to organizations that value dedicated remote support specialists.
Manage 30–50 inbound/outbound calls weekly supporting client intake, documentation, and scheduling. Provide clear communication, appointment coordination, and issue resolution using CRM tools. Maintain 98% accuracy in digital documentation while supporting time‑sensitive customer needs. Deliver calm, empathetic service to diverse clients across remote channels.
Scheduled 40–60 patients weekly; updated charts, verified info, and documented patient progress in Prompt EMR. Assisted a clinic serving 100+ weekly patients by providing instructions, reminders, and follow‑up calls. Ensured HIPAA‑compliant communication and accurate data entry with a 99% error‑free record. Supported remote coordination between patients and therapists to streamline care.
Provided member support via phone/email, resolving 20–30 inquiries per day. Entered data, maintained logs, and supported facility communications and updates remotely. Ensured timely follow‑ups and documentation while supporting remote administrative operations.
Handled 50–100 weekly support requests across phone, SMS, and chat. Calmed frustrated customers with clear, solution‑focused communication. Managed multiple platforms at once, maintaining professional tone and fast response times.
Bachelor of Science in Health & Sports Science: Exercise & Movement
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