Support Specialist

I am a reliable remote support professional with extensive experience in patient engagement, client communication, scheduling, documentation, and digital customer service. I excel at handling inbound and outbound calls, managing EMR and CRM systems, and performing remote administrative tasks. I pride myself on providing calm and empathetic support in fast-paced environments, ensuring that client needs are met efficiently and professionally.

Throughout my career, I have demonstrated strong multitasking abilities, coordinating patient needs while resolving customer issues and managing records with high accuracy. I am familiar with HIPAA regulations and maintain strict compliance to protect sensitive information. My experience spans various remote roles where I have supported diverse clients and healthcare providers.

I am proficient in using multiple technology platforms including Prompt EMR, WebPT, Google Workspace, Microsoft Office, CRM platforms, and communication tools like Zoom and Teams. I am committed to delivering excellent customer service and administrative support remotely, ensuring smooth operations and timely follow-ups.

My background in Health & Sports Science complements my professional skills, allowing me to understand patient care dynamics and contribute effectively to healthcare support teams. I am certified in HIPAA Awareness, CPR, First Aid, and SafeSport Training, which further enhances my capability to work in healthcare-related environments.

I am eager to continue leveraging my skills in remote support roles, providing exceptional service and maintaining high standards of accuracy and professionalism. I thrive in environments that require clear communication, empathy, and efficient problem-solving. I look forward to contributing to organizations that value dedicated remote support specialists.