I am a Senior Service Technician with over 15 years of experience specializing in IT infrastructure, network deployments, and field operations. Throughout my career, I have developed strong skills in server deinstallation, firewall configuration, and hardware rollouts. I am adept at troubleshooting complex technical issues, providing peer training, and maintaining excellent client relations.
I have a proven track record of leading projects and ensuring seamless technology transitions with minimal disruption. My expertise includes managing onsite hardware transitions, executing firewall installations, and maintaining proficiency in SD-WAN protocols. I am comfortable working with a variety of hardware including HP servers, OnQ systems, and Cyber Power equipment.
In addition to my technical skills, I have experience in logistics and material transport from my time as a fence installer and driver, which has strengthened my ability to manage projects efficiently. I have also worked as an independent IT contractor, providing technical support, system imaging, virus removal, and hardware upgrades for small businesses and residential clients.
I am skilled in deploying Windows Deployment Services and have developed custom tools to streamline system upgrades. Training peers and customers on software administration and hardware operations is a key part of my role, and I have trained over 250 individuals. I am committed to continuous learning and hold certifications including NCCER Level 1 Solar Certified and Electrical & Construction Fundamentals.
I am passionate about delivering high-quality technical support and ensuring customer satisfaction. I thrive in dynamic environments where I can apply my technical knowledge and leadership skills to solve problems and improve IT infrastructure.
Lead technical deinstallation of infrastructure including OnQ servers, HP equipment, and Cyber Power units. Execute firewall installations and maintain proficiency in SD-WAN protocols. Manage onsite hardware transitions ensuring zero data leakage and proper equipment handling.
Managed logistics and material transport for large-scale fencing projects. Installed PVC, wood, and chain-link fencing, ensuring structural integrity and client satisfaction.
Provided technical support for small businesses and residential clients. Performed system imaging, virus removal, and hardware upgrades. Assisted with home networking setups and troubleshooting.
Developed a custom Windows 7 auto-installation tool via USB for legacy XP upgrades. Deployed Windows Deployment Services (WDS) to reimage systems remotely using customized images. Trained 250+ peers and customers on software administration and hardware operations. Conducted hardware repairs, virus removal, and memory/disk upgrades.
Supported small-to-mid-sized businesses with IT infrastructure upgrades. Installed and configured broadband modems, routers, and firewalls. Provided troubleshooting for Windows and Mac OS environments. Delivered training sessions on networking protocols and system administration.
Served as Subject Matter Expert (SME) for Macintosh and Windows OS troubleshooting. Provided cross-functional training to technicians on alarm wiring and networking protocols. Installed and serviced digital CATV and broadband internet hardware for diverse customers.
High School Diploma
Solar Certified (Level 1)
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