Customer Service and Operations Professional
About Me
I am a customer service and operations professional with diverse experience across banking, insurance, telecom, and event management sectors. Throughout my career, I have developed strong skills in CRM systems, data management, cross-selling, customer retention, and technical troubleshooting. Currently, I am a final-year Civil Engineering student at Yildiz Technical University, simultaneously pursuing a dual degree in Banking & Financial Support Services.
My work experience includes roles such as Archive Support Staff at Turk Telekom, where I managed physical and digital archiving processes ensuring data security and compliance. I also worked as a Customer Service Specialist at AtlantisNet, handling high-volume inbound calls and providing technical troubleshooting for internet services, while contributing to revenue growth through cross-selling and upselling.
Additionally, I have experience as a Data Entry Specialist at Kod-A Bilisim, where I maintained data integrity and streamlined archiving workflows. My event management skills were honed at ANT Insan Kaynaklari, managing VIP guest relations and coordinating large-scale corporate events. Earlier in my career, I completed an internship at Kalyon Insaat, assisting in construction site supervision and producing AutoCAD technical drawings.
I am proficient in AutoCAD, Microsoft Office Suite, and various data entry workflows. My language skills include native Turkish, professional working proficiency in English (B2), and elementary German. I am passionate about leveraging my technical and customer service expertise to contribute effectively in dynamic operational environments.
I am eager to continue growing my career in customer service and operations, applying my multidisciplinary background and strong interpersonal skills to drive organizational success.
Skills
Customer ServiceSalesTechnical SupportData EntryCustomer RetentionUpsellingAutocad
Experience
Managed physical and digital archiving processes ensuring strict data security and compliance with corporate standards. Provided rapid document retrieval and database support for internal teams, improving operational efficiency. Maintained organized and systematic records within the company’s internal archiving infrastructure.
Handled high-volume inbound customer calls, delivering step-by-step technical troubleshooting and swift resolution for internet service issues. Identified customer needs to execute cross-selling and upselling of telecom products and service upgrades, contributing to revenue growth. Managed customer complaints with empathy and professionalism, maintaining high customer satisfaction and retention rates. Documented all customer interactions, technical issues, and sales transactions accurately in CRM system.
Executed high-volume data entry with precision, maintaining strict data integrity across documentation workflows. Streamlined archiving processes and organized systematic records within the documentation department.
Managed international hospitality and VIP guest communication at large-scale corporate events and congresses. Coordinated attendee registration and event flow; served as key liaison to resolve logistical issues in real time. Represented global brands with strict adherence to corporate identity and guest experience standards.
Assisted in construction site supervision, monitoring daily operations and safety compliance. Prepared daily progress reports and managed material inventory control. Produced AutoCAD technical drawings and performed quantity take-offs (Metraj) in the technical office.
Education
Bachelor of Science in Civil Engineering
Associate of Science in Banking and Financial Support Services
Portfolio not available.