I am a high-performing customer success manager and commercial leader with 20 years of experience across complex solutions sales, account management, onboarding, training, territory leadership, and channel development.
I have managed books of business up to 50 accounts and have driven more than $20M in accounts, renewals, and capital equipment sales across small to enterprise organizations.
My background includes leading customer success and sales efforts across North America, building reseller channels, improving retention, and supporting product adoption through structured onboarding and technical enablement.
I have also taken on adjacent responsibilities in product marketing, product management, technical training, logistics, and trade show planning, which has helped me connect customer needs with business growth.
A major part of my career has been working in additive manufacturing and 3D printing, where I have supported manufacturers, IT resellers, and industrial clients with strategy, applications, and solution selection.
I enjoy roles where I can combine commercial leadership, customer advocacy, and cross-functional collaboration to improve outcomes for both clients and the business.
Independent consultant advising manufacturing companies and equity group clients on additive manufacturing technologies and applications. Provides strategic product direction, sales tactics, channel development, and client alignment. Also works on contract as a sales director and marketing strategist, and supports finance clients with market education and investment guidance.
Served as primary pre- and post-sale contact for US and Canadian reseller accounts, owning onboarding, adoption, retention, and customer success programs. Expanded reseller channel sales, improved customer satisfaction, established warehouse and logistics operations, handled technical support triage, and supported marketing and trade show planning.
Owned the customer journey for reseller B2B accounts across the Northeast, managing subscriptions, maintenance agreements, onboarding, and renewals. Led territory management, supported hardware implementation and onsite technical support, and acted as an internal product manager for new product introductions and sales training.
Led direct sales operations for the East Coast and supported the adoption of HP 3D printing hardware. Provided sales enablement for a large sales team, created product marketing support, and delivered workshops and coaching for manufacturing IT clients.
Led OEM and channel sales across industrial verticals in additive manufacturing, prototyping, bioprinting, and robotic sand-casting. Managed reseller growth, supported customer applications, and collaborated with product development, engineering, and material chemistry teams.
Managed pre- and post-sale relationships for enterprise accounts to drive industrial 3D printer adoption and retention. Exceeded sales goals, directed hardware and software implementation, supported application development, and created client-facing enablement materials.
Drove sales of K-12 and college yearbook publishing services while managing customer success. Led training on Adobe software and design methods, grew a territory significantly, maintained a high renewal rate, and contributed to an Agile product improvement team for an online design SaaS platform.
Certification, Product Management & Strategy
Certification in Product Management & Strategy.
Bachelor of Applied Science, Industrial Design Technology
Bachelor's degree in Industrial Design Technology with GPA 3.9.
Associate of Arts & Sciences, Industrial Design Technology
Associate degree in Industrial Design Technology.
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