I am a dedicated and personable hospitality professional with hands-on experience in customer service, front desk operations, and multilingual guest communication. I am fluent in English, Ukrainian, and Russian, which is a strong asset in serving international guests. I am highly organized, proactive, and adaptable, committed to delivering an exceptional guest experience in every interaction.
Throughout my career, I have provided full administrative and secretarial support to company management, managing scheduling, correspondence, document processing, and office coordination. I have served as a professional point of contact for clients and partners, ensuring smooth communication and efficient operations.
In my role as a social media manager, I have been responsible for replying to comments and direct messages, following trends and adapting them to the brand, planning content, and creating engaging posts. This experience has enhanced my skills in digital communication and brand representation.
I have also worked in hospitality roles such as guest welcome at Danubius Hotel in Budapest, where I greeted and welcomed international guests, assisted with inquiries, and coordinated with reception and service teams to ensure a seamless guest experience.
Additionally, I have a background as a professional dancer and dance instructor, performing at live events and productions internationally, including China. I designed and taught dance classes, organized performances, and developed strong communication, discipline, and cross-cultural interaction skills.
My education includes a Diploma in Computer Operations & Administrative Studies from Higher Vocational College No. 7 in Mykolaiv, Ukraine. I am flexible with availability, including shifts, weekends, and public holidays, and I am eager to contribute my skills and experience to a dynamic hospitality environment.