Strategic Operations Leader
About Me
I am a Director-level strategic operator with over 13 years of experience building programs, partnerships, and operating models at the intersection of social impact, philanthropy, and corporate responsibility. I excel at translating organizational vision into measurable outcomes, including achieving 100% client renewal rates, 96% customer satisfaction across all accounts, and 25% business development efficiency gains through hands-on AI agent builds and project management. I thrive in cross-functional environments, designing scalable systems, OKR frameworks, and operating rhythms that free strategic capacity and accelerate growth.
My experience spans startup-level adaptability combined with stakeholder fluency, enabling me to perform effectively in mid-size and large organizations across non-profits, higher education, advocacy, and corporate social impact sectors. I am motivated by the belief that well-run organizations move more capital to the causes that matter most.
Currently, I serve as the Director of Strategy and Operations at Raise for Good, where I act as a cross-functional integrator across Operations, Delivery, Marketing, and Product teams. I manage a multi-million dollar qualified business development pipeline and partner directly with the CEO to set strategy and oversee proposals and statements of work. I have architected and deployed AI business development agents that reduce manual tasks by 7-10 hours per week and lead AI integration across workflows to significantly reduce manual work for the team.
I design and maintain OKR infrastructure, reporting cadences, and profitability dashboards to support leadership decision-making. I oversee a team of four direct reports, managing performance goals and hiring pipelines. Additionally, I lead virtual community outreach and event series that generate qualified business development leads.
Previously, I held senior management roles focused on partnerships and social impact program strategy, where I designed and executed over 100 program strategies, supported closing over $6 million in revenue, scaled teams, managed budgets, and maintained high network value ratings with major partners. My earlier experience includes donor portfolio management, event coordination, and conference management, consistently achieving strong fundraising and partnership results.
I am skilled in AI and automation, CRM and pipeline management, operations and finance tools, and frameworks such as OKR design and cross-functional operating cadences. I hold a Bachelor of Arts in Political Science with a focus on Public Service from the University of California, Riverside, and have completed certifications in effective negotiation and CRM training.
Skills
Project ManagementSalesforceData AnalysisBusiness DevelopmentStakeholder ManagementTeam LeadershipHubSpotBudget ManagementPerformance ManagementGoogle SuiteEmployee EngagementCRM Management
Education
Bachelor of Arts in Political Science - Public Service
Undergraduate Honors Program; UC Washington Academic Internship Program, Washington D.C. - Internship at The White House
Experience
Serve as the cross-functional integrator across Operations, Delivery, Marketing, and Product; align organizational priorities and drive execution across all business lines reporting to the COO and CEO. Own and manage a multi-million dollar qualified BD pipeline; partner directly with CEO to set BD strategy, manage advisor network, oversee warm introduction flywheel, and coordinate SOWs and proposals. Architect and deploy a Claude-based AI Business Development Agent reducing 7-10 hrs/week of manual BD and ops tasks, on track to deliver 25% BD efficiency gain by mid-2026. Lead AI integration across workflows reducing manual work 2-3x per workday. Design and maintain OKR infrastructure, weekly BD reporting cadence, profitability dashboards, and surface performance data to leadership. Oversee 4 direct reports; manage hiring pipeline. Lead virtual community outreach and event series targeting 200+ RSVPs and 20+ qualified BD leads per event. Supported CEO and COO on strategy and board-level engagements.
Designed and executed 100+ program strategies across ESG strategy, social innovation, employee engagement, capacity building, impact measurement, and grantmaking, achieving 100% client satisfaction and 96% CSAT. Supported closing of $6M+ in revenue through backend BD operations. Scaled team from 2 to 12 through full-cycle hiring and onboarding; managed 4 direct reports. Managed $100K+ program budget; developed 15+ toolkits and playbooks cutting staff delivery time by 50%. Maintained partnerships with Nasdaq, NYSE, Salesforce, World Economic Forum, and YearUp United; sustained 78% network value ratings.
Directed 50+ client programs and events achieving NPS of 90–100; managed up to 6 client accounts simultaneously with 100% renewal rate. Built client onboarding processes and playbooks; trained 5 direct reports, establishing delivery standards and team accountability infrastructure.
Managed a portfolio of 600+ major donors across the West Coast; secured $100K+ in new gifts annually through systematic cultivation and 12+ donor meetings/month. Directed research and data integration on 10,000+ donor records; built tailored cultivation pipelines increasing donor response rates by 60%. Executed 3+ regional and national donor engagement events per quarter.
Conducted 80+ donor meetings, closing 90+ gifts valued at $100K+ total. Built donor cultivation pipeline and outreach strategy from the ground up, achieving 80% response rate.
Raised $1M+ annually through cultivation of 100+ major donors, 400+ individuals, and 300+ silent auction items. Secured $900K+ in corporate partnerships through outreach to 100+ companies. Coordinated 900+ attendee national conference across 48 states with 200+ speakers and 80 volunteers; established protocols supporting cross-organizational community outreach and partner productivity.