I am a hospitality and tourism management professional with experience in front office, guest service supervision, housekeeping, and communications. I am committed to delivering warm, empathetic service and creating positive guest experiences.
I have worked in luxury and international hospitality environments in Mexico and the United Arab Emirates, including pre-opening operations at Atlantis The Royal Dubai. My background has strengthened my ability to adapt to multicultural environments and high service standards.
I enjoy continuous learning and actively seek opportunities to develop new skills. I am currently pursuing a Master's degree in Marketing and Revenue Management to expand my commercial and strategic hospitality knowledge.
I am responsible, organized, and capable of multitasking effectively. I work well under pressure, collaborate closely with teams, and enjoy supporting colleagues to achieve shared objectives.
I am fluent in Spanish and have advanced English proficiency. I am experienced with hotel and restaurant systems including Opera, Sabre, Soft Restaurant, Inssist, and Microsoft Office.
Supervised guest service operations at Anantara The Palm Dubai Resort, supporting high-quality hospitality standards and positive guest experiences.
Coordinated service delivery, addressed guest needs, and collaborated with operational teams in a luxury resort environment.
Worked in reception during the pre-opening and operational stages of Atlantis The Royal Dubai.
Supported front office activities, guest arrivals and inquiries, and service delivery in a high-end international hotel environment.
Performed front desk and reception responsibilities at Hotel Marriott Aguascalientes.
Provided guest assistance, supported daily front office operations, and maintained a professional service-oriented approach.
Supported reception operations at Hotel Fiesta Americana Aguascalientes.
Assisted guests with front desk needs and contributed to efficient customer service in a hotel setting.
Worked in reception at Andaz Dubai The Palm Jumeirah in the United Arab Emirates.
Delivered guest-focused front office support and gained experience in an international luxury hospitality environment.
Worked in housekeeping at Four Seasons Resort Punta Mita.
Supported cleanliness, room readiness, and service quality in accordance with luxury resort standards.
Supported the Communications Department at Concanaco Servytur CDMX.
Contributed to communication-related activities and administrative coordination within the organization.
Master's, Marketing and Revenue Management
Currently pursuing a Master's degree in Marketing and Revenue Management in Barcelona, Spain.
Bachelor's Degree, Hospitality and Tourism Management
Completed a Bachelor's degree in Hospitality and Tourism Management. Received recognition for an outstanding EGEL examination result and academic project achievements.
Technical High School Diploma, Tourism
Completed a technical high school program in Tourism in Mexico City.
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